We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website, including message submissions, membership registration, and our online shop.

By using our website, you agree to this policy. If you disagree, please do not use our services.

Information We Collect

We may collect:

Personal Information

• Membership Registration: Name, email, phone number, address, and payment details.
• Online Shop: Billing and shipping information, payment details, and order history.
• Messages: Name, email, and any other information you provide.

Non-Personal Information

• Automated Data: IP address, browser type, device information, and browsing behaviour via cookies.
• Analytics: Aggregated data about website usage through tools like Google Analytics.

How We Use Your Information

We use your information to:

• Process memberships and manage accounts.
• Fulfil orders and provide customer support.
• Respond to messages and inquiries.
• Improve our website and services.
• Send promotional materials (with your consent).
• Comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted third parties (e.g., payment processors, delivery companies).
• Legal Requirements: If required by law or to protect our rights.
• Consent: With your explicit consent.

Data Security

We use reasonable measures to protect your data, including encryption and secure servers. However, no online platform can guarantee absolute security.

Your Rights

Under POPIA, you have the right to:

• Access: Request a copy of your personal information.
• Correction: Request corrections or updates.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications.

To exercise these rights, contact us at info@clubstream.co.za

Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse traffic. Manage your preferences through your browser settings.

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it.

Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with an updated effective date. Please review it periodically.

Contact Us

For questions or concerns, contact us at info@clubstream.co.za